One salesperson, from first text to keys.
Your rep's Sidekick works every lead in your rep's own name, number, and writing style, it books the appointment, sends the credit link, answers the real questions, then your rep takes the same thread with one tap. No second bot. No handoff to a stranger.
Mike
Sales · Bayfield Toyota
Four kinds of agents. One coherent team.
Every conversation in BKD is owned by a specific agent with a name, a goal, and an identity, never a vague “our AI.”
Sidekicks
A personal AI clone of each rep. It answers in seconds and follows up for weeks, in that rep's own voice.
Built-in agents
Seller, Inventory and Finance Agents. The Sidekick runs the right one for each lead type. You build nothing.
Custom Agents
AI staff for everything else: oil changes, win-backs, recalls, events, built from a template and six questions.
AI Team Member
A named AI persona, like Alex, with its own real phone number. Every custom agent sends as it.
It doesn't sound like AI. It sounds like Mike.
Each Sidekick's voice is built from the rep's own real messages, example texts they actually send, plus tone learned from their calls. Not a generic tone dropdown. And the rep stays in charge of their clone.
- Per-lead-type engagement matrix: each rep chooses which leads their Sidekick auto-engages, sellers, buyers, finance, independently
- Personal opening templates, tuned in the Training Ground
- One-tap takeover stands the AI down, the rep continues the exact same thread, same name, same number
Three agents out of the box. You build nothing.
Based on the lead's type, the Sidekick runs one of three purpose-built, automotive-native agents, each with its own pipeline, goal, scripts and tools. The agent decides mid-conversation when to book, when to send the link, and when to tap out to a human.
One mission: book the appraisal.
Every “sell my car” lead gets the Seller Agent. It won't quote a number it can't know, it works the conversation toward one thing, a booked appraisal visit, and feeds the Buy Centre pipeline.
- Book the appraisal visit
- Hand off to a human
- Alert the rep
Runs inside Ava's Sidekick. To Jordan, this is just Ava.
The opener goes out in seconds
Every new lead gets an instant, personalized first text that references the actual car.
Persistent, polite, well-timed
Send-time intelligence keeps touches inside business hours and preferred times of day. An after-hours lead gets its first text next morning, not at 2 a.m.
One answer stands the cadence down
The instant a customer replies or a rep takes over, every remaining touch cancels itself.
Some touches are calls
A cadence step can drop a due call straight into the rep's Power Dial queue instead of sending a message.
Hire AI staff for everything else.
Service reminders, win-backs, recalls, events, pick a template, answer six questions, and the builder compiles your agent. No prompt engineering. Take it for a Test Drive before it ever texts a real customer.
You play the customer. Chat with your agent before it ever texts a real one.
- Seven ready-made templates, from Oil Change Reminder to Warranty Quote Qualifier
- Plain-language prompt assistant, “make it less pushy about booking”, with one-click undo
- Each agent gets its own first message, follow-up cadence and handoff routing
- Attach agents to tags, campaigns and workflows, so a lead source gets its own dedicated agent
“What if the AI says something stupid?”
The safety rails are the product. Three handoff protections are always on and can't be switched off. An agent can only use the tools its goal grants it. And nothing goes live before you've talked to it yourself.
- Always-on handoffs: a manager request, a hostile customer, or a legal topic goes straight to a human
- Your rules, in plain dealer language: pricing negotiation, financing beyond basics, trade-in pushback
- Test Drive before launch, and every edit versioned with one-click rollback
Most AI is a prompt. A Sidekick is your rep.
Same lead, same question. A chat widget runs one generic prompt and gets clocked in a single message. Mike's Sidekick runs Mike, his rapport, his objection handling, his close.
The whole playbook, one generic prompt.
Trained on Mike, his rapport, his comebacks, his close.
Meet your newest team member.
Alex has a phone number, a personality, and never forgets a follow-up. Every custom agent sends as Alex, and replies route back to the same thread, so the oil-change reminder in March and the win-back in July are the same consistent person, not a rotating cast of robots.
- One named AI persona per store, with its own real local number
- Custom agents send as Alex; replies always land in the same thread
- You choose who takes over when Alex hands off
One customer. One thread. One person.
Sidekicks text as the rep.
Sidekicks and the three built-in agents send under the salesperson's own name and number. The AI opens, the human finishes, same thread, same name, no re-introduction.
Custom agents text as Alex.
Every agent you build sends as your store's AI Team Member, so service reminders, win-backs and event invites all come from one consistent, store-branded person.
Either way, a human is always one handoff away.
Give every rep a Sidekick that never sleeps.
A 30-minute walkthrough with our team. Bring your toughest lead source.