Every conversation, every channel, one thread.
Texts, calls and emails for a contact live in one threaded view. AI messages, rep messages and customer replies sit together, searchable across the whole store.
Server-side search across every conversation. Nothing lives in a rep's personal phone.
Real numbers. Real mailboxes. Real conversations.
Two-way SMS on real local numbers: every rep can have their own, and the store's AI team member has its own. Connect Gmail or Outlook so email goes out from the rep's actual address, with templates, variables and open tracking.
- Bulk text a filtered list with per-recipient delivery tracking
- Replies always route back to the right thread and the right owner
- AI-active threads are gated and clearly marked; one tap gives the rep control
Per-recipient tracking. Replies route back to the right thread and owner.
A dialer that feeds you the next call.
Click-to-call from the browser, no desk phone needed, with full call history and outcomes. The Power Dial queue serves reps their due calls one after another, straight from cadence call tasks.
Call task · due 9:00 AM
Hot lead · no contact 2 days
Appraisal sent yesterday
Click-to-call from the browser, no desk phone needed. Every outcome logged.
Missed calls become leads, not regrets.
An inbound call from an unknown number auto-creates a contact and a call-back task, so the customer who couldn't wait still ends up in your pipeline.
Nothing falls through. Not even the calls you miss.
Links that do the front desk's job.
Public booking links let customers self-schedule test drives against a rep's real availability. Appointment confirmations, reschedule links, trade-in capture and credit applications are all branded to your store, and all land back in the same contact timeline.
Pick a time that works. This calendar is Ava's real availability:
mapleauto.bkd.ai/book/ava
Stop losing deals in five different inboxes.
A 30-minute walkthrough with our team. Bring your toughest lead source.