Does it really text as my salesperson, and is that allowed?

Yes. Each Sidekick sends from your rep's own name and number, in their writing style, and every message follows the same consent and opt-out rules your team already texts under. The customer never sees a second, unknown number.

What if the AI says something wrong?

You set the guardrails. Three handoff protections — manager requests, hostile customers and legal topics — are always on and can't be turned off. Each agent can only use the tools its goal grants it, and nothing goes live until you've tested it yourself.

Will it work with my DMS?

BKD sits on top of your existing stack and reads live inventory straight from your DMS, so the AI actually knows the car it's talking about. See the integrations page for the current list.

How long does it take to get running?

Most stores are live in days, not months. Your reps' Sidekicks train on their own past texts and calls in the Training Ground, so they sound like the team from day one.

Is it a full CRM, or just an AI add-on?

A full platform. Lead intake, AI follow-up, workflows, appraisals, live inventory, deals and unified calls, texts and email all live in one login — not a bot bolted onto someone else's CRM.

BKD.ai: Your reps answer every lead, even when they can't

1. Introduction

BKD.ai ("we," "our," or "us") operates the BKD.ai platform, an AI-powered automotive CRM. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at www.bkd.ai and our platform services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email address, phone number, dealership name, and role when you create an account or request access.
Contact Form Submissions: Any information you submit through our contact or demo request forms.
Communications: Records of correspondence when you contact us for support or inquiries.

2.2 Information from Third-Party Services

When you connect third-party services to BKD.ai (such as Google), we may receive:

OAuth Tokens: Authentication credentials that allow us to access authorized services on your behalf.
Email Address: Your email address associated with the connected account.
Profile Information: Your name and profile picture from the connected account.

2.3 Automatically Collected Information

Usage Data: Pages visited, features used, and interactions with the Service.
Device Information: Browser type, operating system, and device identifiers.
Log Data: IP address, access times, and referring URLs.

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain the Service.
Send emails on your behalf through connected email accounts when you authorize this functionality.
Personalize and improve your experience with AI-powered features.
Communicate with you about updates, support, and promotional materials (with your consent).
Monitor and analyze usage patterns to improve the Service.
Detect, prevent, and address technical issues or security threats.
Comply with legal obligations.

4. Google API Services, Limited Use Disclosure

BKD.ai's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Specifically:

We only use access to Google user data to provide and improve user-facing features that are prominent in our Service's user interface.
We do not transfer Google user data to third parties unless necessary to provide or improve user-facing features, to comply with applicable law, or as part of a merger, acquisition, or sale of assets with user notice.
We do not use Google user data for serving advertisements.
We do not allow humans to read Google user data unless we have your affirmative consent, it is necessary for security purposes, to comply with applicable law, or our use is limited to internal operations with aggregated and anonymized data.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: With trusted third-party vendors who assist us in operating the Service (e.g., hosting, analytics), subject to confidentiality obligations.
Legal Requirements: When required by law, regulation, or legal process.
Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to affected users.
With Your Consent: When you have given explicit consent to share specific information.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption of data in transit (TLS) and at rest, secure storage of OAuth tokens, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. When you disconnect a third-party service or delete your account, we will delete the associated tokens and data within 30 days.

8. Your Rights and Choices

You have the right to:

Access and Portability: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate personal information.
Deletion: Request deletion of your personal data, subject to certain legal exceptions.
Revoke Access: Disconnect third-party services (such as Google) at any time through your account settings or through the third party's security settings.
Opt Out: Unsubscribe from marketing communications at any time.

To exercise these rights, contact us at privacy@bkd.ai.

9. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can manage your cookie preferences through your browser settings.

10. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Effective Date" above. Your continued use of the Service after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

BKD.ai
Email: privacy@bkd.ai