AI dealership CRM

An AI dealership CRM, not AI bolted on.

Most dealership AI is a separate bot that texts from an unknown number and dumps notes into your CRM. BKD is the CRM, with an AI Sidekick for every rep that works leads in their name and hands back the thread the second a human should take it.

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Sarah Mitchell
Sarah MitchellBuyer
(604) 555-0192 · AutoTrader
Text message
In short

An AI dealership CRM puts AI inside the system your team already works in, instead of adding a separate bot. BKD gives every rep an AI Sidekick that texts and emails leads in their own name, number and style, follows up for weeks, books appointments and hands off to the rep, with appraisals, inventory, deals and Credit App in the same login.

Per-rep AI

Sounds like your rep, because it's trained on them.

Each Sidekick learns its rep's writing style from their own past texts in the Training Ground, then sends from that rep's number. Customers never meet a second, unknown number.

Mike Torres
Mike's Sidekick
AI active · Mike can take over
AI active
Guardrails

You set the rules.

Three handoffs are always on: manager requests, hostile customers and legal topics go to a person. Each agent only gets the tools its goal needs, and nothing goes live until you test it.

app.bkd.ai · Agent Builder
5. Hand off to a person when…
Customer asks for a managerAlways on
Customer is hostileAlways on
Legal or compliance topicsAlways on
Pricing or discount negotiation
Financing beyond basics
Trade-in value pushback
Technical vehicle questions
Also hand off when… “they mention an open service dispute”
Tools · granted by the goal
Book service appointmentHand off to a personSend credit applicationBook sales appointment
Test-driven before launchEvery edit versioned
Your own agents

Build agents without prompts.

A guided builder turns a goal into an agent you can test live, with versioning and rollback. Each store also gets an AI team member with its own phone number.

app.bkd.ai · Agent Builder
Start from a template
Oil Change ReminderPost-Purchase Check-inRecall NoticeLease RenewalWin-backEvent / Promo InviteWarranty Quote Qualifier
Guided setup · six questions
1. What is this agent for?
Oil change reminders for past service customers
2. Why is it reaching out?
It's been about 6 months since their last oil change
3. Info to collect
When they last had the oil done · Approximate mileage
4. Goal, what does success look like?
Book a service appointment
5. Hand off to a person when…
3 always-on protections + 2 custom rules
6. Tone
Friendly
Compiled agent
Greeting · customer name + vehicle
Reminder logic · last service date
Collect · last oil change, mileage
Book · service calendar, real availability
Prompt assistant
“Make it less pushy about booking”
AppliedUndo
v4 · every edit versioned, one-click rollback
Test Drive
Sends as Alex · AI Team Member

You play the customer. Chat with your agent before it ever texts a real one.

Dead leads

AI that finds the deals you lost.

Lead recovery surfaces quiet leads worth another try and drafts the revival, and the rep approves every message before it sends.

Revival Hub, aged leads
Personalized AI outreach · stands down on reply
Derek ChanDerek C. · last contact 8 months agoAged
Tanya RoyTanya R. · last contact 11 months agoAged
Luis MorenoLuis M. · last contact 6 months agoAged

1 of 214 aged leads re-engaged this week

AI-native vs bolt-on

Questions to ask every AI vendor.

  • Does the AI text from the rep's own number, or a separate one?
  • Does it read live inventory before it talks about a car?
  • What can't it do? Which topics always go to a human?
  • Can a rep take over in one tap, and does the AI stop when they do?
  • Is it inside the CRM of record, or syncing notes into one?
  • Can you test an agent before it touches a real customer?
FAQ

Questions dealers ask.

What is an AI dealership CRM?

A dealership CRM with AI built into the workflow: the AI replies to leads, follows up, books appointments and hands off inside the same system where reps work their deals. BKD does this with a per-rep AI Sidekick.

What is the best AI CRM for car dealerships?

Pick by where the AI lives and whose name it uses. AI-native CRMs like BKD put per-rep AI inside the CRM. Tools like DealersAI, Matador and TECOBI add an AI layer to your existing CRM. Fullpath and voAIce pitch AI-first platforms. Ask the questions on this page on every demo.

Does BKD use voice AI on phone calls?

No. Sidekicks work text, email and website chat. Calls stay human, with browser calling, a Power Dial queue and call recording and transcription.

Can I connect BKD to ChatGPT, Claude or other AI agents?

Yes. BKD's MCP connector works with personal AI agents like xAI Grok Bot, Meta Muse, OpenAI dots and Claude, using each person's own BKD login and permissions.

AI BDC AI Sidekicks AI agents (MCP) Best CRM for car dealerships

See every lead answered in seconds.

A 30-minute walkthrough with our team. Bring your toughest lead source.

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