The used car dealer CRM that answers every lead.
Used-car margins live in speed: the first reply, the right trade number, the unit that's actually on the lot. BKD puts lead follow-up, appraisals, live inventory and lender submissions in one login, and gives every rep an AI Sidekick that texts in their own name.
BKD is an AI-powered CRM built for used car dealers. Every lead gets a text in seconds from the rep's AI Sidekick, trades are appraised from sold comps, inventory syncs live from your DMS feed, and finance applications go to lenders through Credit App, all in one login with iOS and Android apps.
Every lead gets a reply in seconds.
AutoTrader, CarGurus, Kijiji, Facebook and website leads land, route to the right rep and get a text from that rep's Sidekick right away, then weeks of follow-up that stops the moment the customer replies.
- Round-robin or weighted distribution that skips reps who are off
- Missed calls become leads automatically
- Hands the thread back to the rep the second it matters
Sarah replied on Day 3. Remaining touches cancelled automatically.
The right trade number, backed by comps.
Decode the VIN and the appraisal workbench fills in, with sold comps, a market scatter plot and a transparent breakdown, so the number you give holds up.
- Book values and sold-comp market data
- Customer trade-in links with guided photos and condition
- Seller pipeline for buy-centre leads
The AI only sells cars you actually have.
Inventory syncs from your DMS feed and every unit is enriched on arrival, so Sidekick quotes real units and Market Watch flags aging stock before it costs you.
Finance apps to lenders, from the deal.
Customers fill a texted credit application, and reps send the full app to lenders through Credit App under their own login. Every lender's decision lands back on the deal.
A used car CRM should do this.
- Replies to internet leads in seconds, not hours, and keeps following up for weeks
- Appraises trades from real sold comps, not a guess
- Reads your live inventory so nobody promises a sold unit
- Gets finance apps to lenders without re-keying
- Works from a phone on the lot
- Imports your old CRM data with duplicates caught
Questions dealers ask.
What is the best CRM for used car dealers?
It depends on your size and stack. Look for instant lead response, comp-backed appraisals, live inventory and lender submissions in one place. BKD covers all four with an AI Sidekick per rep. AutoRaptor and Selly are basic CRMs for independent lots. See our honest roundup for the full shortlist.
Does BKD work with my DMS?
BKD reads live inventory from your DMS's inventory feed. Any DMS that can export a CSV or SFTP inventory feed works.
Can I move my data from my current CRM?
Yes. CSV and Excel import brings your customers over with duplicate detection, and past sales import as delivered deals.
Is there a mobile app?
Yes. BKD has iOS and Android apps for customers: the unified inbox, calls on the rep's BKD line, push alerts, appointments and one-tap Sidekick take-over.
Answer your next lead in seconds.
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