The 2 a.m. lead, worked by morning.
Leads don't keep business hours. BKD captures and assigns every after-hours lead the moment it arrives, then sends the first text inside your store's send window, so the customer wakes up to a message that feels human, not a timestamp that feels robotic.
Sarah replied on Day 3. Remaining touches cancelled automatically.
Instant capture, civilized send times.
Every cadence respects send-time rules: morning, afternoon or evening preferences, allowed weekdays, and your store's business-hours window. An overnight lead is queued on arrival and gets its first text when the store opens.
- Business-hours window set per store
- Morning, afternoon or evening preference per touch
- Allowed weekdays per touch, no Sunday 7 a.m. texts
Weeks of follow-up, not one text.
The first touch is only touch one. Multi-touch cadences run minutes to days apart, each step a fixed template or AI-personalized from the conversation so far, and the whole cadence stands down the instant the customer replies or a rep takes over.
A human the moment they ask.
Sidekicks answer inbound replies using the full conversation history and the actual vehicle data, can book appointments straight onto the calendar, and hand off to a human the moment a customer asks for one.
See every lead answered in seconds.
A 30-minute walkthrough with our team. Bring your toughest lead source.