Use case
Nobody cherry-picks. Nobody gets buried.
Lead distribution is where floor drama starts. BKD assigns every inbound lead automatically, round-robin or by weighted percentage, and it knows who's actually working today, so a rep on a day off never silently swallows a lead.
Lead distribution · round robin
Availability-aware · weighted split optional
Ava
0 leads
Mike
0 leads
Dan
0 leads
Priya
0 leads
No lead ever drops: a rep on a day off doesn't get leads. The next available rep does.
Distribution rules
Your rules, applied every time.
Straight round-robin for an even floor, or weighted percentages when senior reps carry more. Set the rule once and every lead follows it, no manager standing at the tower playing dealer.
Availability-aware
Days off skipped. Leads never dropped.
A rep who's off today gets skipped automatically, and the lead goes to the next available person. If nobody's available, the lead still gets assigned, it never falls into a void.
See every lead answered in seconds.
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