Nobody cherry-picks. Nobody gets buried.
Lead distribution is where floor drama starts. BKD assigns every inbound lead automatically, round-robin or by weighted percentage, and it knows who's actually working today, so a rep on a day off never silently swallows a lead.
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No lead ever drops: a rep on a day off doesn't get leads. The next available rep does.
Your rules, applied every time.
Straight round-robin for an even floor, or weighted percentages when senior reps carry more. Set the rule once and every lead follows it, no manager standing at the tower playing dealer.
Days off skipped. Leads never dropped.
A rep who's off today gets skipped automatically, and the lead goes to the next available person. If nobody's available, the lead still gets assigned, it never falls into a void.
Common questions.
How does BKD assign leads?
Automatically, by straight round-robin or by weighted percentage when senior reps carry more. Set the rule once and every lead follows it.
What if a rep is off today?
They're skipped automatically and the lead goes to the next available person. If nobody is available, the lead is still assigned, so it never falls into a void.
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