Run the floor, not the spreadsheet.
Leads distribute themselves, fairly and availability-aware. Every rep starts the day in 'Your Day' with their calls, hot leads and appointments queued. You coach from what actually happened on the calls, not from memory.
No lead ever drops: a rep on a day off doesn't get leads. The next available rep does.
What actually changes on the floor.
The whole team starts in 'Your Day'
Every rep opens to their command centre, calls due, hot leads, today's appointments and AI suggestions. You're not assigning busywork; the day is already prioritized for each of them.
Leads split themselves, fairly
New leads route by round-robin or percentage, availability-aware, so a rep's day off never strands a customer and nobody's quietly hoarding the good sources.
You coach from what really happened
Instead of 'how'd that call go?', you read the AI call summary, objection, next step, sentiment, and coach the actual moment. New reps level up on real conversations, not roleplay.
One text reactivates the quiet week
Slow afternoon? Send a targeted bulk text to a segment, this week's aged leads, a specific source, and let each rep's Sidekick handle the replies that come back.
Leads split fairly, never dropped.
Round-robin or percentage-based rules across the floor, availability-aware so coverage never depends on who's watching the screen. Every rep gets a fair shot and every lead gets an owner.
Book the appraisal
Book the test drive
Complete the credit app
Different goals, different scripts, different tools, built in, out of the box.
Every call, summarized for you.
Calls are transcribed and summarized automatically, the objection, the commitment, the next step. Coach from the actual conversation and spot the coachable moments without listening to hours of recordings.
Reactivate a segment in one send.
Target a segment, send once, and let each rep's Sidekick work the replies as them. Turn a slow afternoon into booked appointments without pulling reps off what's in front of them.
Per-recipient tracking. Replies route back to the right thread and owner.
*Illustrative. Final numbers coming with our first cohort results.
How other seats use BKD.
Manage the floor from one screen.
A 30-minute walkthrough with our team. Bring your toughest lead source.